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FAQ

How do I get in touch?

Email us at support@pulpo.com. We promise to get back to you ASAP :)

 

Will pulpo fit my phone?

Yes! Pulpo fits all smartphones, with or without case. It fits the biggest (6.8”) and smallest (3.5”) model on the market, so anything in between would fit perfectly.

 

Will the product block my camera?

No. The product will naturally stay clear of cameras located near the corner of the phones. For phones with a camera in the center, simply move the strap to the side of the lens and it will stay in place there.

 

Is pulpo waterproof

Yes, you can bring your pulpo in for a dip (if your phone is waterproof). If the water is salty, rinse the product off with fresh water and let it dry off after use.

 

What material is pulpo made of?

Outer shell – German high consistency rubber silicone

Inner retractable badge reel – abs plastic & stainless steel spring

 

Do you ship to me?

We ship to most countries! So find your country at checkout.  

 

What if I want to cancel or change my order?

You have 24 hours to do so! Email us at support@pulpo.com. If we have already shipped out the product, you will have you return it yourself.

 

When will my product arrive?

Shipping will typically take 5 to 16 business days. Due to COVID-19, there might be delays in shipment times, we apologise for this inconvenience! 

 

What if I am not happy with product?

We offer a 30 day trial period! If for whatever reason you discover that the pulpo is not your jam, we offer full refunds if you start the refund process within 30 days. Shoot us an email at support@pulpo.com

Once your return is received and inspectedyour refund will be processed and credit applied via the original method of payment. This typically takes up to 48 hours based on your method of payment. 

 

Do you have a store?

We are only online now but we will keep you posted ;)